Terms of Service

These Terms of Service (the "Terms") govern your access to and use of Julwiz Studio, the website at www.julwiz.app and every related service, file and communication (together, the "Service"), operated by Julwiz ("Julwiz", "we", "us"). Please read them carefully. They include the policies on delivery (section 7), cancellation and refunds (section 8) and our liability (sections 12–14).

By ticking the "I agree to the Terms of Service" box, creating an account, or using the Service, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a business, you confirm that you are authorised to bind it, and "you" means that business and its users. If you do not agree, do not use the Service.

1. The Service

1.1. Julwiz Studio is browser-based 3D jewelry design software. You select a parametric design from our catalog (the "Catalog"), adjust its parameters (size, stones, metal, profile and the like), view it in 3D, and produce outputs such as production files (for example STL), specification sheets, rendered images and videos (together, "Outputs").

1.2. The Service is a professional tool for jewelers, designers, manufacturers and other businesses. It is not intended for consumers buying for personal use. Where mandatory consumer-protection law nevertheless applies to you, nothing in these Terms limits the rights it grants you.

1.3. Julwiz does not manufacture, cast, set or ship jewelry, and does not sell physical goods. Anything you produce from an Output is produced by you or by a manufacturer you choose.

1.4. The Service is in active development and is offered by invitation. Features, designs and credit prices may be added, changed or retired over time. We will not remove a feature you have already paid for during your current billing period without a pro-rata refund of the affected amount.

2. Accounts

2.1. Eligibility. You must be at least 18 years old and use the Service for business purposes.

2.2. Business accounts. Each user belongs to one business account. The user who sets up the account (the "Owner") manages its business details, payment method, plan and members. Users the Owner invites ("Members") use the account's plan and credits. The account holder is responsible for all activity under the account, including its Members' activity, and for keeping its business and invoicing details accurate.

2.3. Sign-in. Access is by invitation and personal sign-in links sent to your email address. Keep access to your email account secure, do not share sign-in links or sessions, and tell us immediately at [email protected] if you suspect unauthorised use. Each user needs their own seat; accounts and sessions may not be shared between people.

2.4. Acceptance of updated Terms. Each user must accept the current version of these Terms before using the Service, and again when we publish a new version (see section 17).

3. Plans, Credits and Prices

3.1. Plans. The Service is offered on a paid monthly subscription (the "Studio plan") and, at our discretion, on free or trial plans. The fee, the number of credits included each month and any account-specific prices are those presented to you on the payment page or otherwise agreed with you in writing.

3.2. Credits. Certain actions consume credits ("★"). These include downloading a production file, generating an AI-rendered image, and generating a video. The credit price of an action is shown in the Service before you confirm it. Credits come from two balances:

• (a) Monthly credits are included in your plan. They are made available at the start of each billing period and are used first. Unused monthly credits do not carry over and lapse at the end of the period.
• (b) Purchased credits come from credit packs you buy, or from credits we grant you. They do not expire while your account remains open.

3.3. If a metered action fails on our side, the credits it consumed are returned automatically. Downloading again a file you have already paid for is free while your account is open.

3.4. Credits have no cash value. They cannot be transferred, sold or exchanged, and they are not refundable except as stated in section 8. Unused credits lapse when an account is closed, except as section 8 provides.

3.5. Prices and VAT. Prices are in New Israeli Shekels (ILS). Value Added Tax at the rate required by law is added where it applies. The total you will be charged is shown on the payment page before you pay.

3.6. Price changes. We may change subscription fees or credit prices. We will give the Owner at least 30 days' notice by email before a new subscription fee applies to a renewal. Credit prices shown in the Service at the time of an action are the prices that apply to it.

4. Payment and Automatic Renewal

4.1. Payment processing. Payments are processed by our payment-service provider, PayPlus, on its secure payment page. Julwiz never receives or stores your full card number. Subscription and card-update payments require a credit card. One-off purchases may also accept digital wallets where offered.

4.2. Automatic renewal. By subscribing to the Studio plan, you authorise us to charge the card saved with PayPlus for the subscription fee at the start of each monthly billing period until you cancel. Billing periods run from your first payment date to the same date in the following month.

4.3. Failed payments. If a renewal charge is declined, we notify the Owner and retry the charge. The account remains usable for a grace period of 7 days. If payment is still outstanding after that, access is suspended until the Owner pays. The account's data is kept during suspension.

4.4. Invoices. A tax invoice/receipt is issued for every payment and sent by email to the account's invoicing address.

4.5. Custom payments. We may send you a payment request for agreed custom work or services. Its scope and price are set out in the request, and section 8.5 applies to it.

5. Your Outputs

5.1. Ownership. Subject to these Terms, you own the Outputs you create and pay for, and the jewelry you produce from them. You may use your Outputs to design, manufacture, market and sell physical jewelry, and to show the resulting pieces and their images to your clients and on your own channels.

5.2. Our underlying rights. The Catalog designs, their parametric models, the software and the methods by which Outputs are generated remain ours (section 9). Your ownership of an Output does not give you any right in those underlying works beyond the specific Output.

5.3. Restrictions on Outputs. You may not, and may not allow anyone else to:

• (a) Use Outputs for AI or machine learning. This covers training, fine-tuning, evaluating, benchmarking or otherwise developing any artificial-intelligence or machine-learning model or system. It also covers including Outputs in any dataset used for those purposes.
• (b) Redistribute Outputs as files. You may not sell, license, share or publish Outputs as digital files, for example in a model library, an STL marketplace or a file pack. You may share a file with the manufacturer producing your piece, and with your client for that piece.
• (c) Build competing services. You may not use Outputs, or the knowledge gained from them, to create, train or supply a product, service, catalog or automation that offers parametric jewelry models, jewelry CAD generation or a service similar to or competing with the Service.

6. Acceptable Use

6.1. You agree not to:

• (a) Automate access or downloads. This covers scripts, bots, scrapers, crawlers and any other automated means, including bulk or systematic downloading of designs, files, images or data. Ordinary use of the Service's own features is permitted.
• (b) Reverse-engineer the Service. You may not copy, decompile or reverse-engineer the Service or the Catalog's parametric models. Nor may you attempt to extract its source code, geometry generators, design rules or data, except as applicable law expressly permits despite this restriction.
• (c) Bypass our controls. This includes credit metering, sign-in, rate limits and other security or usage controls.
• (d) Train AI on the Service. You may not use the Service, or any content obtained from it, to train or develop artificial-intelligence or machine-learning models.
• (e) Build a competitor. You may not use the Service to build, benchmark or support a competing product or service.
• (f) Share access. You may not share accounts, sessions or sign-in links, or resell or sublicense access to the Service.
• (g) Upload unlawful or infringing content. You may not upload content that is unlawful, infringing, malicious or harmful, or that you have no right to upload.
• (h) Interfere with the Service. You may not interfere with or disrupt the Service, its infrastructure or other users.

6.2. We may suspend or restrict access immediately to stop or investigate a breach of sections 5.3 or 6, or a security threat.

7. Delivery of the Service

7.1. Digital delivery only. The Service, credits and Outputs are delivered digitally through your account. Nothing is shipped.

7.2. Timing.

• (a) Subscriptions are activated, and purchased credits added to your balance, as soon as PayPlus confirms the payment. This is normally within seconds and at most within a few minutes.
• (b) Outputs are generated on request and delivered to your browser. A paid production file is stored in your account's download history and can be downloaded again at no charge while your account remains open.
• (c) Custom work ordered through a payment request is delivered within the timeframe stated in that request.

7.3. If you didn't receive what you paid for. If a paid subscription, credit pack or Output is not delivered to your account within 24 hours of a successful payment, contact us at [email protected]. We will deliver it promptly or, at your choice, refund the payment in full.

8. Cancellation and Refunds

8.1. Cancelling a subscription. The Owner may cancel the Studio plan at any time. To do so, use Manage account → Cancel subscription in the Studio, which prepares a cancellation email, or write to [email protected] from the Owner's email address. We will confirm the cancellation by email.

8.2. Effect of cancellation. Cancellation stops all future renewals. The account remains fully available until the end of the billing period already paid for. Fees for the current period are not refunded in whole or in part. Purchased credits remain usable until the period ends.

8.3. Charges after cancellation. Any subscription charge made after we receive your cancellation request is refunded in full.

8.4. Credit packs. You may cancel a credit pack purchase within 14 days of purchase and receive a full refund, provided no credits from that pack have been used. Monthly credits are always used before purchased credits. Once any credits from a pack have been used, the pack is not refundable.

8.5. Custom payments. If custom work paid for through a payment request is not delivered as agreed, the amount paid for the undelivered work is refunded in full.

8.6. Your right to a refund for non-delivery. In every case, if you do not receive the service or product you paid for, you are entitled to your money back.

8.7. How refunds are made. To request a refund, email [email protected] with the account name and payment date. Approved refunds are credited to the original payment method through PayPlus within 14 days of approval, and a credit invoice is issued. The time for the refund to appear on your statement depends on your card issuer.

8.8. Mandatory rights. Where applicable law grants you cancellation or refund rights beyond those in this section, those rights apply.

9. Our Intellectual Property

9.1. The Service, including the software, the Catalog designs, their parametric models and design rules, the user interface, text, images, trademarks and the "Julwiz" name and logo, is owned by Julwiz or its licensors and protected by intellectual-property laws.

9.2. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.

10. Your Content

10.1. "Your Content" means the files, images, models (including scanned stones and reference files), text and other material you upload or submit to the Service, including design requests and messages.

10.2. You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process and display Your Content only as needed to provide, maintain, support and improve the Service for you and to fulfil your requests.

10.3. Design requests. When you ask us to add a design to the Catalog, any design we create is ours. We may offer it to all users of the Service. We will not publish or redistribute the reference files you uploaded with the request.

10.4. You represent that you have all rights needed to upload Your Content and to grant this licence, and that Your Content does not infringe anyone's rights or break any law.

10.5. Feedback. If you send us suggestions or feedback, we may use them without restriction or compensation.

11. Third-Party Services

The Service relies on third-party providers. These include payment processing, invoicing, hosting, email, analytics and AI image generation (see the Privacy Policy). Your use of the payment page is also subject to PayPlus's terms. We are not responsible for third-party services we do not control, but we choose them with care.

12. Responsibility for Content and Activity on the Service

12.1. Our responsibility. We are responsible for operating the Service in accordance with these Terms. This includes:

• delivering what you paid for (section 7);
• honouring cancellations and refunds (section 8);
• describing designs, credit prices and features accurately;
• protecting your data as described in the Privacy Policy.

12.2. Your responsibility. You are responsible for:

• the parameters you choose;
• the Outputs you approve;
• what you produce from them and how you sell it;
• Your Content;
• the activity of your account's users.

12.3. Information on the site. We take reasonable care that the information on www.julwiz.app and in the Service is accurate and current. Images, renders and previews illustrate designs and may differ from a finished piece in color, finish and detail. Metal weights, stone sizes and cost estimates are calculated approximations for planning, not quotations or guarantees.

13. Production Responsibility and Disclaimer

13.1. Check before production. Outputs are digital models generated from the parameters you set. Before manufacturing, you must review each Output, or have a qualified professional review it. This includes:

• dimensions and ring size;
• wall and prong thickness;
• stone seats and stone fit;
• manufacturability for your process (casting, printing, setting);
• regulatory or hallmarking requirements.

13.2. "As is" Service. To the fullest extent permitted by law, the Service and Outputs are provided "as is" and "as available". We give no warranty, express or implied, that they are fit for a particular purpose or for any specific manufacturing process, free of errors, or uninterrupted. Julwiz is not responsible for any of the following:

• manufacturing defects or failed castings;
• stones that do not fit or that are damaged;
• sizing errors;
• loss of materials or labour costs;
• any other result of producing jewelry from an Output.

13.3. Availability. We work to keep the Service available but do not guarantee it. We may carry out maintenance, and the Service may be unavailable because of events beyond our reasonable control.

14. Limitation of Liability

14.1. To the fullest extent permitted by law, Julwiz is not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits, revenue, business, goodwill, data, materials or stones. This applies however the loss arises, even if we were told it was possible.

14.2. To the fullest extent permitted by law, Julwiz's total liability arising out of or relating to the Service or these Terms is limited to the total amounts you paid us in the 12 months before the event giving rise to the claim.

14.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law. This includes liability for fraud, and our obligation to refund you under sections 7.3 and 8.

15. Indemnity

You will indemnify Julwiz against third-party claims, losses and reasonable costs, including legal fees, arising from any of the following:

• Your Content;
• jewelry you produce or sell from Outputs;
• your breach of these Terms or of law.

16. Suspension and Termination

16.1. You may close your account at any time by writing to [email protected]. Section 8 governs any refund.

16.2. We may suspend or terminate your account in any of the following cases:

• you materially breach these Terms, including sections 5.3 and 6;
• payment remains outstanding after the grace period;
• the law requires it.

Where reasonable, we will give notice and an opportunity to remedy the breach first. If we terminate without cause, we will refund any prepaid, unused subscription fees for the remaining period and the value of unused purchased credits.

16.3. Sections 5, 6, 9, 10.3–10.5 and 12–20 survive termination.

17. Changes to These Terms

We may update these Terms from time to time. We will post the new version at www.julwiz.app/terms with its version number and date. For material changes, we will notify account Owners by email or in the Service. Each user will be asked to accept the new version before continuing to use the Service. Changes do not apply retroactively to payments already made.

18. Communications

We send service messages by email and in the Service. These include sign-in links, payment and invoice notices, renewal and failed-payment notices, and changes to these Terms. You cannot opt out of them while you have an account. Newsletters and product news can be turned off at any time through the unsubscribe link or the Studio's notification settings.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-laws rules. The competent courts in the Tel Aviv-Jaffa district have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

20. General

20.1. These Terms, the Privacy Policy and any written agreement or payment request between us are the entire agreement about the Service. If they conflict, a signed written agreement prevails, then the payment request, then these Terms.

20.2. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions stay in effect.

20.3. Our failure to enforce a provision is not a waiver of it.

20.4. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or transfer of the Service, and will notify you if we do.

20.5. These Terms are written in English. A translation is provided for convenience only, and the English version prevails.

21. Contact

Questions about these Terms, cancellations and refunds:

• Email: [email protected]
• Contact form: www.julwiz.app/contact